Ergo are seeking an IT Helpdesk Engineer to join our team supporting a public sector client in Dublin city centre.

The succesful IT Helpdesk Engineer will provide first and second-level support, device configuration, and hands-on deskside assistance for Windows 11 devices, Microsoft 365, and browser-based business systems. The position requires on-site presence in Dublin 2 with some hybrid flexibility.

Role & Responsibilities:

• Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
• Provide second-level support by phone, email, and remote desktop.
• Deliver deskside support to users at Dublin offices.
• Escalate complex issues to senior support staff or external service providers when necessary.
• Configure and install hardware, mobile devices, and peripherals and install software as required.
• Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.

Skills, Qualifications & Experience

• Strong experience with Microsoft 365, Windows OS, and device support.
• Solid background in ICT helpdesk and end-user support.
• Proficiency in setting up smart devices, including iOS and Android platforms.
• English language proficiency required.

Experience:

• Minimum 2 years of IT Helpdesk experience
• Experience supporting Windows 11 devices and Microsoft 365 environments.
• Ability to work on-site in a fast-paced, user-facing environment.

Visa: Irish/EU Citizen or Stamp 4 Visa holder.